Real Service. Real People.

DZS has experts dedicated to each area of our Service Portfolio. They are available to help operators maximize the value of their infrastructure investment. From network design & planning to managed services for ongoing operations, DZS has the right resources to optimize your business. 

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It starts with the “Golden Rule”

Serve others the way we would want to be served if we were operators. We are passionate about our products, and know that the whole experience our customers enjoy with DZS includes a human element. With comprehensive support and customized service solutions delivered with dependable hardware and software, our mission is to create significant value for customers.

DZS has experts dedicated to each area of our Service Portfolio. These experts are available to help operators maximize the value of their infrastructure investment. From network design & planning to managed service solutions for ongoing operations, DZS has the right resources to optimize your business productivity.

Service Plans.

Service Plans Overview

DZS Service Programs provide priority access to skilled hardware and software expertise to resolve customer issues. These Service Programs provide real-time access to DZS’s Technical Support through electronic delivery systems or directly with a team of technical experts – a team with substantial experience in providing remote technical support for some of the industry’s largest Access Networks.

DZS does not offer extended support contracts for grey market equipment. If DZS determines that an item was purchased via the grey market, the support contract may be subject to immediate termination without refund.

Conditions

  • DZS reserves the right to charge for services outside the scope of Technical Service Program, including third-party devices not provided by DZS.
  • Software support is offered for the current and one preceding SW stream only.
  • Hardware repair or replacement is provided on a like for like basis.
  • DZS will ship repaired/replacement products to a designated location at its expense.
  • Customer shall be responsible for any requested premium transportation and customs/taxes/duties
  • Customer shall be responsible for charges to return defective products to DZS.
  • For advance replacement service, Customer shall return the failed product to DZS within 30 days and shall assume risk of loss/damage during the shipment and shall pay all transportation charges.
  • If the failed unit is not returned to DZS within 30 days, or if the failed unit has been subjected to misuse, abuse, or unusual hazard or disaster, customer shall purchase the replacement product at customers then current pricing.
  • All amounts are due within 30 days of invoice.

Professional Services.

Professional services offerings are designed to help our customers rapidly deploy, scale and optimize their broadband networks for agility and reliability. These offerings can accelerate the turn-up of new services, as well as provide product and technology knowledge transfer. DZS professional services projects can range from equipment provisioning in a central office or remote cabinet, up to a complete onsite network roll out with professional project management.

Quick Start – Remote 4-hour Sessions

This is a four-hour block of remote commissioning and knowledge transfer. This service is designed to give customers an option to rapidly turn-up new environments or scale existing networks. Lead by a certified DZS expert, participants of the quick start are actively involved in the provisioning process, and they can get clarification and best practices input via answers to their questions. The result is increased confidence and decreased time to service. A typical session would involve commissioning the core network and turning up one ONT or CPE device. Multiple 4-hour sessions can be purchased depending on the size of the environment (e.g. one 8-hour session). Scope of work/training to be provided by end-user before the start of session, subject to pre-approval by DZS.

Onsite Services – 2-day Commissioning

This is a two day on site offering that optimized for MXK / MXK-F hardware and ZMS software commissioning and knowledge transfer session. This program is designed to offer a customers in depth, in person collaboration with a certified DZS expert to rapidly turn-up new services. The operations team is encouraged to participate and ask questions so they operate and scale the network into the future. Scope of work/training to be provided by end-user before the start of session, subject to pre-approval by DZS. Options available for longer term projects and on-site assistance.

Remote Upgrades – Software & Health Check

This remote service assists operators with software upgrades for their environment. Typically scheduled off-hours or during a maintenance window, a certified DZS expert performs a comprehensive health check, and ensures the network is upgraded while maintaining up-time.

Health Check – Network Optimization

During our health check service, a certified expert from DZS’s support team will remotely log into your network and confirm the health of all DZS software and hardware. GSS engineers will ensure configurations and parameters are optimally set, will diagnose and clear alarms, and will examine logs to look for potential hidden problems or opportunities to optimize your network.

Project Management – Expert Execution

DZS’s Professional Services installation and project management team will help your company with all your installation project needs. Let our experts plan, manage, and execute the delivery, installation and commissioning of your new network node deployments. These  projects can range from installing equipment in a central office or remote cabinet, ZMS turn up, commissioning and onsite training. Our team has years of experience with DZS products and are experts in making the process as seamless as possible. Pricing is quoted based on Scope of Work requirements.

Installation services

• Work with our experienced installation team to rack and stack your DZS equipment
• This may be purchased with a turn-up and commissioning quote for the best value

Project management

• From start to finish, or a portion of the project
• Delivery schedule and warehousing
• Installation and commissioning

Consulting & Planning.

Each network is unique, and specific circumstances and marginal conditions can have a big impact on network performance and operations. DZS consulting services include Best Practices workshops for telecommunication networks, and expertise for network operators to equip them with actionable insights and answers to questions.

  • Profit form the competence and long experience of DZS employees
  • Optimize the network design
  • Make the right decisions for the future
  • Increase efficiency and make the right medium and long term investments
  • Deploy future-proof technology to protect investments

Architecture & Design.

Customer-specific solutions for complex networks with following main aspects:

Design and planning for new projects, network migration or upgrades covering:
Analysis of the requirements
Re-design and minimizing downtime (service interruption)
Optimization and migration scenarios
Security, power consumption, Green IT
Supporting the integration of 3rd party products in the network design and optimizing the required resources on the transport layer
Design and planning of the prioritization of different services, network synchronization, service redundancy and power redundancy to avoid traffic interruption
Designing the network management (NMS) application with real time access and monitoring of the network performance
Professional documentation of the design solution with planned and current network and service configuration including the planning of maintenance activities

Benefits include: Customers profit from the DZS Architecture & Design experts with comprehensive and multi-technological experience (GPON, VDSL, IP, FibreLAN and legacy technologies: TDM, SDH, PDH). The competence of the team is available to our customers for designing, creation and operation of their network infrastructures.

Project & Deployment.

Creating new and expanding existing networks bears requirements that do not only require special skills but must also be carefully coordinated with the everyday business of the network operator. DZS offers complete site engineering, installation, test, turn-up and turn-key solutions.

Project Management and documentation
Pre-configuration of DZS hardware and software according to customer request
Warehouse storage or operation of on-demand storage/interim storage for order picked goods
Assembly of the DZS technology as well as of 3rd party equipment indoor and outdoor Cold commissioning of DZS technology as well as of 3rd party equipment Project planning, assembly and cold commissioning of servicing interfaces
Supply and provision of the required 3rd party material Realization of acceptance and homologation tests, e.g. Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), Environmental TestsField roll-out services: Installation, configuration, commissioning

With the combination of services and hardware supply from one hand, the customer receives a complete and checked system ready for operation. In the framework of our total service, we also coordinate the different suppliers and service providers.

To satisfy increasing consumer bandwidth demands and align with market trends, many Telecom solution providers have begun to future proof their networks with the deployment of fiber technologies. These can be new deployments or augmentation and upgrade of existing copper-based networks.

While high speed Internet access speeds vary by region, DZS is deployed in virtually all the most advanced countries that offer ultra high speed Internet speeds and our ongoing mission is to work with aspiring nations who want the benefits of connecting all  citizens to the Internet world.

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