DZS Cloud » DZS Xperience » Expresse


 

DZS Xperience Expresse

Expresse®

ACCESS NETWORK ASSURANCE

DZS Expresse gives you a clear view of multi-vendor, multi-technology networks for Access Network Assurance.

Monitor, identify, diagnose, and fix network problems with our AI-based intelligent recommendation engine. Building on our expertise from managing well over a hundred million lines, DZS Expresse integrates with network and business processes to take the right actions and deliver the best possible subscriber Quality of Experience.

 
 
 
 



 
 

Customers

 
 
 

Tens of millions of subscriber lines are monitored and managed with Expresse worldwide.

 
 

Your Challenges

Your subscribers expect to get the internet connection they need for the services they use for communications, entertainment, internet, internet-connected devices, and work from home.

Field Technician Costs

Field Technician Costs

Having to send people into the field multiple time to fix problems

Support Escalations

Support Escalations

Having to escalate because front-line staff are unable to diagnose problems

Network Visibility

Network Visibility

Not being able to see your entire network and all its components

 
 

How it Works

 

 

 

 
 

Product Features

Expresse helps ISPs meet the demands of their subscribers by delivering the best possible broadband quality of experience, whether connected by copper or fiber (adding cable and fixed wireless access), improving customer satisfaction, increasing revenue, and reducing support costs.

 
 
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Complete Visibility Across Your Entire Network

We provide you with the right tools to be able to see all the components of your network so you can quickly identify where problems are originating from.

With a clear view of the network and diagnosis of the problem, Expresse reduces the percentage of times that a subscriber issue needs to be escalated by front-line technical support.


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Diagnostics Engine

A sophisticated diagnostics engine utilizing AI and machine learning to improve troubleshooting capabilities and reduce the number of steps required for CSR agents and field techs to ensure optimum service.

Uses data collected by DSL Expresse to automatically improve stability and increase the rate of DSL lines for any DSL technology from any hardware vendor. Support for every major DSL technology including G.fast, Vectoring, Super Vectoring, Bonding, VDSL2, VDSL, ADSL2+, ADSL2, and ADSL1.

GPON Expresse takes data from GPON or XGS-PON equipment to analyze the quality of service, identifying and locate issues, and mapping to the network topology.


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Recommendation Engine

Our next best action engine provides a recommendation for what to do next on a line when a problem is identified:

  • Dispatch field technician
  • Focus on another area than the one reported
  • Recommend repairs that should be made

Proactive and Predictive

  • Proactively detects problems and misconfigurations in your network equipment as well as your fiber and copper, recommending actions to be taken.
  • Quickly identifies problems and can trigger actions before a customer realizes they have an issue.
  • Optimizes DSL and makes sure the right things are done for fiber installation and repair.
  • Analyzes the network and provides reports indicating what to do to prevent problems before they need repair.

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Support for Multi-Vendor Environment

Expresse is not tied to any specific hardware; we support equipment from different vendors, their integration layers, and data collection systems. We support over 40 different equipment types from any vendor, regardless of the protocols they support.

We integrate with equipment in all kinds of ways.

  • Assurance for Shared Infrastructure Operators
  • GPON Expresse multi-tenant gives each operator a view of their shared network
  • Supports sharing of common fiber to cell towers, residences and enterprises

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IVR Integration

Quickly decide what to do when you get a call


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Marketing Reports

Customer data usage and line capability reports help you upsell customers that could benefit from a higher level of service


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Support For The Latest Technology

Telecom standards are in a constant state of evolution. Expresse has and will continue to support each new industry standard that comes to market.


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Access Via Northbound API or GUI

API Access

  • Provides a web-service based interface for full integration with the operator’s BSS/OSS Systems
  • Both REST and SOAP/XML interfaces supported

GUI Access

  • User’s management with varying access levels (roles)
  • Access management (Network elements and outside plant)
    • Status (Network elements and lines)
    • Current and historical information
    • Reports and statistics
 
 

How We Compare

 
 
Expresse
Competitors
Multi-Vendor Support
Network Diagnostics
Recommendations Engine
Industry Standards Support
Flexible Deployment Models
Efficient Use of Management and DCN Resources
 
 
 
 

Industry Standards Support

We lead the industry in our support of industry standards. In fact, we dedicate significant resources to help define those standards.

By supporting these standards, we ensure that our ISP partners get the most out of their long-term investments in networking equipment and are able to have the widest support of consumer premise equipment.

 

  • GPON
  • XGS-PON
  • PON management (OMCI)
  • ADSL, ADSL2 and ADSL2+
  • VDSL2 and VDSL2 Vectoring
  • ITU DSL management (G.ploam)
  • G.fast
  • G.mgfast
  • Broadband Forum DSL and PON YANG
 
 

Customer Testimonial

“In addition, sporadic fluctuations in bandwidth on IP connections are measured automatically and the bandwidth is optimized so that customers do not experience disconnections. This is done via automated remote intervention using the so-called ‘ASSIA tool.” This tool is a software application for optimum operational control of broadband connections.”

Tim Höttges
CEO, Deutsche Telekom AG

 
 
 
 

Downloads

 

 
 

 
 

 
 
 
 
 

FAQs

How scalable is Expresse?

Expresse is used to manage everything from small network of 10’s of thousands of lines to large networks of well over 20 million lines. The system architecture is flexible supporting deployment in cloud or network, often with a combination of the two.


What does Expresse do for vectoring?

Expresse helps get the most out of vectoring measuring stable operation for networks providing the highest bandwidth lines support.


What technologies are supported?

Expresse is currently used to manage many technologies including ADSL, VDSL, Vectoring, GPON, XGS-PON, G.fast, G.hn with ongoing work to provide insight for cable and fixed wireless access including 5G.


Does Expresse support Network Function Virtualization?

Expresse works with ISP’s and other vendors to support the evolution of their networks as NFV technology moves to the edge of the network ensuring they deliver a great experience as they virtualize and disaggregate network equipment.


 
 

Contact Us

Talk to us about how we can dramatically improve your subscriber’s Quality of Service, improve your revenue and reduce costs.