Gain a Clear View of Subscriber’s Broadband Connections
Monitor, identify, diagnose, and fix network problems with our AI-based intelligent recommendation engine. Building on our expertise from managing well over a hundred million lines, Expresse integrates with network and business processes to take the right actions and deliver the best possible subscriber Quality of Experience.
Expresse helps ISPs meet the demands of their subscribers by delivering the best possible broadband quality of experience, improving customer satisfaction, increasing revenue, and reducing support costs.
We provide you with the right tools to be able to see all the components of your network so you can quickly identify where problems are originating from. With a clear view of the network and diagnosis of the problem, Expresse reduces the percentage of times that a subscriber issue needs to be escalated by front-line technical support.
Un sofisticado motor de diagnóstico utiliza la IA y el aprendizaje automático para mejorar la capacidad de resolución de problemas y reducir el número de pasos que necesitan los agentes de CSR y los técnicos de campo para garantizar un servicio óptimo.
Our next best action engine provides a recommendation for what to do next on a line when a problem is identified.
Expresse is not tied to any specific hardware; we support equipment from different vendors, their integration layers, and data collection systems. We support over 40 different equipment types from any vendor, regardless of the protocols they support.
Quickly decide what to do when you get a call.
Customer data usage and line capability reports help you upsell customers that could benefit from a higher level of service.
Telecom standards are in a constant state of evolution. Expresse has and will continue to support each new industry standard that comes to market.
Provides a web-service based interface for full integration with the operator’s BSS/OSS Systems.
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