[NEWS] DZS Completes NetComm Acquisition

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DZS Expresse

Gain a Clear View of Subscriber’s Broadband Connections

Monitor, identify, diagnose, and fix network problems with our AI-based intelligent recommendation engine. Building on our expertise from managing well over a hundred million lines, Expresse integrates with network and business processes to take the right actions and deliver the best possible subscriber Quality of Experience.

DZS, along with longtime strategic partner TalkTalk, win the “2023 Light Reading Leading Lights Award for Outstanding Home Network Intelligence Use Case."

Ficha técnica

Visión general de Expresse

Características principales de Expresse

Expresse helps ISPs meet the demands of their subscribers by delivering the best possible broadband quality of experience, improving customer satisfaction, increasing revenue, and reducing support costs.

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Visibilidad completa de toda la red

We provide you with the right tools to be able to see all the components of your network so you can quickly identify where problems are originating from. With a clear view of the network and diagnosis of the problem, Expresse reduces the percentage of times that a subscriber issue needs to be escalated by front-line technical support.

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Motor de diagnóstico

Un sofisticado motor de diagnóstico utiliza la IA y el aprendizaje automático para mejorar la capacidad de resolución de problemas y reducir el número de pasos que necesitan los agentes de CSR y los técnicos de campo para garantizar un servicio óptimo.

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Motor de recomendaciones

Our next best action engine provides a recommendation for what to do next on a line when a problem is identified.

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Compatible con entornos de múltiples proveedores

Expresse is not tied to any specific hardware; we support equipment from different vendors, their integration layers, and data collection systems. We support over 40 different equipment types from any vendor, regardless of the protocols they support.

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Integración de IVR

Quickly decide what to do when you get a call.

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Informes de marketing

Customer data usage and line capability reports help you upsell customers that could benefit from a higher level of service.

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Compatible con la última tecnología

Telecom standards are in a constant state of evolution. Expresse has and will continue to support each new industry standard that comes to market.

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Acceso a través de la GUI o API de Northbound

Provides a web-service based interface for full integration with the operator’s BSS/OSS Systems.

Cómo funciona

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Why DZS Expresse?

Multi-Vendor Support:
Multi-Vendor Support
Network Diagnostics:
Network Diagnostics
Recommendations Engine:
Recommendations Engine
Industry Standards Support:
Industry Standards Support
Expresse
Multi-Vendor Support:
Network Diagnostics:
Recommendations Engine:
Industry Standards Support:
Competidores
Multi-Vendor Support:
Network Diagnostics:
Recommendations Engine:
Industry Standards Support:
Multi-Vendor Support:
Network Diagnostics:
Recommendations Engine:
Industry Standards Support:
Multi-Vendor Support:
Network Diagnostics:
Recommendations Engine:
Industry Standards Support:
Multi-Vendor Support:
Network Diagnostics:
Recommendations Engine:
Industry Standards Support:
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