[DZS NEWS] DZS to Acquire Subscriber Access Technology Leader NetComm

Read More

DZS CloudCheck

Deliver The Highest Quality-of-Experience to Your Residential Subscribers

CloudCheck is the ideal cloud-based solution for CSPs to monitor, manage, and optimize home WiFi networks for their subscribers, supporting the widest-array of consumer premise equipment on the market.

Utilizing a robust API architecture that connects upstream to gateways and downstream to consumer premise equipment, CloudCheck utilizes contextual analytics and machine-learning algorithms to proactively optimize subscriber WiFi networks.

DZS, along with longtime strategic partner TalkTalk, win the “2023 Light Reading Leading Lights Award for Outstanding Home Network Intelligence Use Case."

Data Sheets

CloudCheck Data Sheet & CloudCheck CPE Catalog

Learn more about the CloudCheck platform and the hardware that supports it.

Key CloudCheck Advantages

CloudCheck helps operators meet the demands of their subscribers by delivering the best possible Wi-Fi quality-of-experience; improving customer satisfaction, increasing revenue, and reducing support costs. Our layered architecture combines the advantages of both real-time analytics and decision-making with long-term diagnostics and optimization policies in the cloud.

optimization
Intelligent Optimization

Our patented, layered structure, is designed to provide the best Wi-Fi performance. We continuously monitor the Wi-Fi environment, adapting to environmental changes, while analyzing historical data to provide policies that the system should follow for ideal optimization.

computer_icon_new
Reactive Customer Care

CloudCheck is used by customer care teams to help troubleshoot subscriber technical complaints through a rich set of analytics and diagnostic algorithms that provide complete visibility into the subscriber’s home and help pinpoint the underlying problem.

mobile_bg
Subscriber Control and Self-help

A CloudCheck-powered mobile app can be provided to subscribers giving them the ability to make network changes and limit internet access for children with the simple push of a button. More advanced subscribers can avoid contacting customer support and troubleshoot issues directly on their own, improving the subscriber experience and reducing support costs.

track
Internal Analysis Reporting

Data and analysis designed for internal technical teams that can be combined with other sources of operator data.

supportcase
Firmware Analysis

Improves the testing and rollout of new firmware with QA testing automation tools and rollout analysis that gives insight and visibility to field performance, identifying potential issues prior to pushing firmware out to subscribers.

alert_pb
Alerting

Automated processes that flag diagnostic changes on a week-to-week basis to identify potential changes not related to a firmware upgrade, including network, station, configuration or cloud changes.

cloud_comp_pp
Network-Wide Reporting

Standard reports targeted for specific teams within your organization used to measure the success of campaigns. These reports allow you to build a better understanding of your subscribers.

Complete Solution for Subscriber Care

The CloudCheck product is a software-only solution to monitor, manage and optimize home WiFi networks for service providers.

Its unique layered architecture, composed of a smart agent and a powerful cloud, provides performance and scale. The CloudCheck platform utilizes contextual analytics and machine-learning algorithms to proactively optimize subscriber WiFi networks.

The CloudCheck platform seamlessly integrates with other care workflows and can utilize external data to make better decisions.

DZS CloudCheck diagram.

CloudCheck Optimization ServerDZS CloudCheck Optimization Server utilizes cloud-based machine learning and analytics to evaluate historical and real-time conditions of WiFi environments.

CloudCheck Optimization Server utilizes cloud-based machine learning and analytics to evaluate historical and real-time conditions of the WiFi environments to makes automatic, contextual- based optimizations that are ideal for each node on the network. Status, updates, alerts and recommendations via console APIs or a CloudCheck mobile app help turn call center agents, field techs, and subscribers into WiFi “experts” and provide assisted or self-care.

CloudCheck AgentTwo phones display the DZS CloudCheck Home App software.

  • Provides real-time monitoring and optimization while benefiting from the cloud to update policies, learn from heuristics, and provide context
  • Software that resides on the CPE to ensure scalability and performance
  • Certified on the DZS 1764WC-A ethernet WiFi access point
  • User-space app with a light memory and CPU footprint
  • Enables gateway-based broadband speed tests that measure the true broadband speed and does not impact nor get impacted by end-user activity.
  • Smartifi®: Provides a full network view when the agent is present and enables the user to take actions and view recommendations that would help resolve existing issues.
  • Remote Management: Provides access to the Smartifi® view and functionalities from anywhere once the proper authentication is established by the user. This helps users manage their networks remotely and field techs conclude work orders and generate birth certificates.

Expert System API

CloudCheck solution provides a rich and complete Southbound and REST Northbound API libraries to enable integration into OSS/BSS systems and customer care workflows.

With CloudCheck software, operators now have the visibility and control they need to ensure a world-class WiFi subscriber experience.

Why DZS CloudCheck?

How We Compare

Supports major industry standards:
Supports major industry standards
Supports cable, copper, mobile wireless, and fiber:
Supports cable, copper, mobile wireless, and fiber
Supports Wi-Fi 5, 6 and 6e as it rolls out:
Supports Wi-Fi 5, 6 and 6e as it rolls out
Quality of Experience measurements proven worldwide:
Quality of Experience measurements proven worldwide
No upfront commitments, a pay-as-you-go pricing model, and no contract lock-in:
No upfront commitments, a pay-as-you-go pricing model, and no contract lock-in
CloudCheck
Supports major industry standards:
Supports cable, copper, mobile wireless, and fiber:
Supports Wi-Fi 5, 6 and 6e as it rolls out:
Quality of Experience measurements proven worldwide:
No upfront commitments, a pay-as-you-go pricing model, and no contract lock-in:
Competitors
Supports major industry standards:
Supports cable, copper, mobile wireless, and fiber:
Supports Wi-Fi 5, 6 and 6e as it rolls out:
Quality of Experience measurements proven worldwide:
No upfront commitments, a pay-as-you-go pricing model, and no contract lock-in:
-
Supports major industry standards:
Supports cable, copper, mobile wireless, and fiber:
Supports Wi-Fi 5, 6 and 6e as it rolls out:
Quality of Experience measurements proven worldwide:
No upfront commitments, a pay-as-you-go pricing model, and no contract lock-in:
Supports major industry standards:
Supports cable, copper, mobile wireless, and fiber:
Supports Wi-Fi 5, 6 and 6e as it rolls out:
Quality of Experience measurements proven worldwide:
No upfront commitments, a pay-as-you-go pricing model, and no contract lock-in:
Supports major industry standards:
Supports cable, copper, mobile wireless, and fiber:
Supports Wi-Fi 5, 6 and 6e as it rolls out:
Quality of Experience measurements proven worldwide:
No upfront commitments, a pay-as-you-go pricing model, and no contract lock-in:
Previous Bio Next Bio