ARPU
Increase ARPU up to 4X by upselling premium services
Move Up The Value Chain — Become An Experience Provider
DZS Xperience Cloud is a vendor-neutral, AI-powered service assurance platform that helps ISPs optimize network performance and QoE by gaining end-to-end visibility and tight control over broadband access and home Wi-Fi networks. DZS delivers the solution as a fully managed service for time-to-value and operational simplicity. The solution helps improve customer experience and loyalty, unify and simplify operations, increase broadband service margins and upsell opportunities, and stand out from the competition.
Solutions Brief
DZS Xperience Cloud Overview
Key DZS Xperience Cloud Benefits
Customer Care Calls
Reduce customer care calls by 35% by automatically detecting and resolving issues
Customer Retention
Improve customer retention by 20% by optimizing QoE
Truck Rolls
Reduce truck rolls by 16% by avoiding unnecessary dispatches
Standards-Based Agent
Runs on a variety of residential access points, routers, and gateways from DZS and 3rd party vendors
Browser-Based GUIs
Rich interface for customer care and network operations teams
AI/ML Services
Transforms raw agent and network element telemetry data into meaningful and actionable information
Mobile App
Brandable, self-service mobile app for subscribers
Built-In Data Analytics Reports
Designed specifically for the needs of organizational stakeholders and business leaders
How It Works
Home Wi-Fi Network Management Solution
Efficiently monitor, manage, and optimize residential Wi-Fi networks. The solution identifies and resolves in-home Wi-Fi coverage, congestion, configuration, and CPE issues that can impair service quality and hinder customer satisfaction. The solution helps you improve subscriber experience, streamline customer care, avoid unnecessary truck rolls, and increase business and engineering insights.
Key Features
- Intelligent optimization
- Reactive customer care
- Proactive reporting
- Subscriber control and self-help
- Network health and performance insights
- Firmware analysis
- Data analytics
- Network speed compliance reporting
- Premium cyber security
Broadband Access Network Management Solution
Efficiently monitor and manage broadband access networks. Designed for heterogeneous, multivendor deployments, the solution interfaces with optical broadband access technologies and network elements (OLTs) using standard protocols like SNMP, TL1, and Telnet. DZS Xperience Cloud features AI-based diagnostics and recommendations engines that makes it easy to identify, isolate, and resolve problems. The solution helps optimize broadband QoE, improve customer satisfaction, and reduce support costs.
Key Features
- Full visibility
- AI-based diagnostics
- Predictive analytics
- Network operation GUI
- Northbound APIs
- Data-drive insights
Add-On Features
- DZS Shield – Cybersecurity: Shield your subscribers from cyber-attacks and keep their data safe with advanced protection against hackers and other cyber-threats. Keep minors safe from inappropriate content with family-friendly content filtering. Feel confident that you’ve provided your subscribers with the ultimate protection from online threats.
- TruSpeed – Speed Testing & Reporting: Get up-to-date information on your network’s performance with TruSpeed’s advanced speed tests for regulatory reporting and self-service troubleshooting capabilities. Make sure your network is running at optimal performance and stay on top of regulatory requirements with ease.
