DZS Services = Customer Success
Our customized service offerings are tailored to meet the demands of customers from ISPs to CSPs to Tier 1 Operators in delivering solutions that result in the success of the deployment of DZS products and solutions.
We are high-touch. We are architects. We are engineers. We are partners, and we are here to help. Our goal is to remove the hassle from deployment, automation and integrations, and even train your team for long-term success.
A Solution for Every Need
Real People. Real Service.
Our philosophy is to treat you as we would like to be treated
Smart Customer Experience.
High service quality certified according to ISO 9001:2015
Customized Services for any Requirements.
Benefit from DZS’s extensive design and planning expertise and experience in the field of diverse technologies
Professional Services
Professional services offerings are designed to help our customers rapidly deploy, scale and optimize their broadband networks for agility and reliability. These offerings can accelerate the turn-up of new services, as well as provide product and technology knowledge transfer.
DZS professional services projects can range from equipment provisioning in a central office or remote cabinet, up to a complete onsite network roll out with professional project management.
Architecture & Design
Customers benefit from DZS Architecture & Design experts with comprehensive and multi-technological experience (GPON, VDSL, IP, FiberLAN and legacy technologies: TDM, SDH, PDH).
Our team can assist customers in the design, creation and operation of their network infrastructure.
- Analysis of the requirements
- Re-design and minimizing downtime (service interruption)
- Optimization and migration scenarios
- Security, power consumption, Green IT
Project Services
Creating new and expanding existing networks bears requirements that not only require special skills, but must also be carefully coordinated with the everyday business of the network operator.
DZS offers complete site engineering, installation, test, turn-up and turn-key solutions.
- Customer Delivery Program Managers
- Internal/External Project Management
- Weekly/Monthly Executive Reports & Dashboards
- Warehouse or on-demand storage solutions
- Assembly of the DZS technology as well as of 3rd party equipment
Consulting Services
Each network is unique, and specific circumstances and marginal conditions can have a big impact on network performance and operations.
DZS consulting services include Best Practice workshops for telecommunication networks, and expertise for network operators to equip them with actionable insights and answers to questions.
- Optimize the network design
- Make the right decisions for the future
- Increase efficiency and make the right medium- and long-term investments
- Deploy future-proof technology to protect investments
Managed SaaS Delivery
DZS service provides managed SaaS solution for DZS Cloud software, from initial deployment, integration and turn up. This includes end-to-end management of the solution from:
- System Monitoring & Problem Resolution
- Technical Assistance & Queries
- Deployment Automation, Evolution & Integration
- Customer and consumer enablement
DZS Academy
DZS Academy provides customers access to training materials on DZS products and solutions. The Academy also has a certification track for partners on DZS products. We use a state-of-the-art Learning Management System for delivery of online classes, as well as certifications.
We can develop custom training courses based on the DZS solutions in your network. These courses can be delivered by our training professionals either remote or on-site.
