We know that our products are vital to your networks and to the customers whom you serve. We offer customers global 24 x 7 support as well as a variety of programs to ensure the highest level of response time.
The DZS Support Portal is available globally to customers in need of product support. The portal hosts a weekday 24 hour Live Chat to connect immediately with our support, and also allows you to submit support requests, submit an RMA request and obtain the status of your requests. In addition to our online ticketing system, you can speak directly with experienced support engineers either through our Technical Assistance Center or through our off hours support center.
The Technical Assistance Center (TAC) is available Monday – Friday, 8 a.m. to 6 p.m. EST (excluding U.S. holidays), with experienced support engineers who can handle questions, assist with service requests, and help troubleshoot systems. The Customer extranet is also available 24 x 7 to submit and track Service Requests (SR’s).