Please package your unit carefully so it will not get damaged while being shipped. Never ship a chassis with cards installed inside, as damage to backplane connectors may occur if the package is dropped. Cards must be separately packaged and shipped in their own boxes.
Remove accessory items such as cables and manuals. DO NOT send these items to us with your unit. We cannot guarantee that they will be returned to you.
DO NOT send in any equipment without an RMA Return number or equipment, which was not approved for return. For Example, be sure to remove your modem cards before sending us your box unless all components were approved for the RMA. Please call us if you are not sure what should be sent to us on this RMA Return Number.
Mark your Return RMA number clearly and boldly on the outside of the shipping box. Missing information will cause delays.
Charges associated with shipping defective products back to DZS are the customer’s responsibility.