Real Support. Real People.
We know what it’s like to need support. Our philosophy is to treat you as we would like to be treated. It is important that you have a valid service contract. With a hands on support center, online documentation and HD video tutorials, it’s no wonder that some of our best reviews are about our amazing support.
The DZS Support Center allows you to interact with our developers and ask the important questions that you need answers to.
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After-Hours Support
If you have an outage condition that cannot wait until normal business hours you can call DZS after hours support.
After hours outage support is a service that is included in service contracts and warranty coverage. If you do not have a service contract or warranty coverage you will be billed the standard technical support off hours billing rate. You must agree to pay this before service will be rendered. Billing will be completed after the work is performed and during normal business hours.
To expedite your call you should first open an online service request with as many details as possible. When you call the after hours number, reference the service request number that was provided by the online service request ticket system.
Once you have entered an online service request, please contact:
DZS Support Desk
Phone: 877-946-6320
Phone: 510-777-7133
Select options 3, 1, 1, for MALC, MX, and MXK product after hours support.