For the third consecutive year, DZS has walked away with one of the most prestigious honors in the communications industry: a Light Reading Leading Lights Award. This year we teamed with our longtime strategic partner TalkTalk to win the “2023 Light Reading Leading Lights Award for Outstanding Home Network Intelligence Use Case.”
The 2023 Leading Lights Awards are given to the industry’s top companies for outstanding achievements in next-generation communications technology, applications, services, strategies and innovation. Light Reading selected DZS and its partnership with TalkTalk as providing the leading example of how home network intelligence can result in the best customer broadband experience.
This latest Leading Lights award is affirmation of the continual value and innovation DZS consistently delivers to the industry and our global customer base. Prior to deploying our DZS Expresse and DZS CloudCheck solutions, TalkTalk was virtually “blind” to the customer experience. For example, when a customer called in regarding a WiFi-related issue they had no insight into the source of the problem (coverage, interference, noise, etc). The typical scenario included the customer contacting TalkTalk to explain the issue, then going through a long menu of questions to try to identify the problem.
TalkTalk turned to our Expresse and CloudCheck WiFi management and service assurance solutions for end-to-end visibility into the customer experience, real-time insights and the ability to provide actionable intelligence. By embedding DZS Expresse and CloudCheck’s rich data set and APIs, which include powerful AI-based analytics, into TalkTalk processes and systems, the United Kingdom’s leading value for money consumer and business telecom provider, can now deliver “Data Driven Diagnostics”, which allows the data provided by DZS’ solutions to immediately diagnose and isolate problems and drive positive outcomes or issue resolution with highly accurate, prescriptive recommendations. TalkTalk’s Data Driven Diagnostics program has resulted in significantly reduced handling times, improved first time fix rates, improved response times and higher customer retention rates, which has led to improved Net Promotor Scores.
DZS CloudCheck offers our customers complete end-to-end visibility, optimization and reporting of subscriber networks, from the broadband service to its WiFi connection to every device in the home and business. And DZS Expresse gives our customers the ability to monitor, identify, diagnose and fix network problems using the latest in AI-based automated intelligence software capabilities.
It is such a tremendous honor to have the leading influencers in the industry continue to acknowledge our innovative contributions. In 2021, DZS CEO Charlie Vogt was recognized as the Leading Lights “Person of the Year.” In 2022, DZS CloudCheck won the Outstanding Use Case: Customer Experience Leading Lights Award for powering Liberty Latin America’s (LLA’s) innovative WiFi360 offering.
I would also like to congratulate our partner Render Networks who won a Leading Lights Award for “Outstanding Use Case: Consumer Broadband Deployment” for their role in facilitating the rapid deployment and success of the Southwest Tennessee Electric membership Corporation (STEMC) broadband network, which is built on state-of-the-art DZS technology.
We look forward to continuing our reputation of introducing market-disrupting technology that delivers to our customers’ subscribers the ultimate subscriber experience. For more information about our latest Leading Lights award check out the press release.