DZS Expresse

Gain a Clear View of Subscriber’s Broadband Connections

Monitor, identify, diagnose, and fix network problems with our AI-based intelligent recommendation engine. Building on our expertise from managing well over a hundred million lines, Expresse integrates with network and business processes to take the right actions and deliver the best possible subscriber Quality of Experience.

Data Sheet

Expresse Overview

Key Expresse Features

Expresse helps ISPs meet the demands of their subscribers by delivering the best possible broadband quality of experience, improving customer satisfaction, increasing revenue, and reducing support costs.

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Complete Visibility Across Your Entire Network

We provide you with the right tools to be able to see all the components of your network so you can quickly identify where problems are originating from. With a clear view of the network and diagnosis of the problem, Expresse reduces the percentage of times that a subscriber issue needs to be escalated by front-line technical support.

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Diagnostics Engine

A sophisticated diagnostics engine utilizing AI and machine learning to improve troubleshooting capabilities and reduce the number of steps required for CSR agents and field techs to ensure optimum service.

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Recommendation Engine

Our next best action engine provides a recommendation for what to do next on a line when a problem is identified.

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Support for Multi-Vendor Environment

Expresse is not tied to any specific hardware; we support equipment from different vendors, their integration layers, and data collection systems. We support over 40 different equipment types from any vendor, regardless of the protocols they support.

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IVR Integration

Quickly decide what to do when you get a call.

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Marketing Reports

Customer data usage and line capability reports help you upsell customers that could benefit from a higher level of service.

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Support For The Latest Technology

Telecom standards are in a constant state of evolution. Expresse has and will continue to support each new industry standard that comes to market.

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Access Via Northbound API or GUI

Provides a web-service based interface for full integration with the operator’s BSS/OSS Systems.

How it Works

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Why DZS Expresse?

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Multi-Vendor Support
Network Diagnostics:
Network Diagnostics
Recommendations Engine:
Recommendations Engine
Industry Standards Support:
Industry Standards Support
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